Five things people ask before they brief us.
Plain-English answers to the questions that come up most often in the first email — price, turnaround, voice, the human editor, and how cancellation works.
Price — how does Starter compare to a part-time social hire?
Starter is $30/mo and runs through your voice, ships on a 3-day cadence, and includes a human editor sign-off before anything goes out. A part-time social hire at $2–4k/mo gets you a person, not the system around the person: one voice, one bandwidth, vacation days. We staff the same voice model and the editor review queue behind your account — see the full plan ladder on /pricing.
Turnaround — typical draft-to-approval window?
Most drafts are in your inbox within 24 hours of kickoff, and the steady-state window is the tier you signed up for: 3-day on Starter, 2-day on Growth, next-day on Studio. Queues run in parallel, not serial — a four-asset week does not take four weeks. The public pipeline is on /editor/queue.
Voice fidelity — how do we mimic voice from intake sources?
We seed the voice model from the sources you already publish: your site, your newsletter archive, a few customer reviews, and any reference pieces you flag in the intake form. Nothing is auto-generated cold; the team reads first, the model only refines what we have already validated. Pick your sources and send the brief on /intake.
Human editor — where the editor review queue fits in.
Every draft moves through Queued → Editing → Client-Ready → Approved, and no draft ships without a human sign-off in the Client-Ready column. The board is live on /editor/queue.
Cancellation — how do I cancel, and how quickly does it take effect?
Cancel from the Stripe billing portal whenever you want — there is no contract, no minimum term, and the next bill just does not run. While the portal cancel button is being fixed, email support@polsia.com and the team will close it out the same day. Either way the next charge stops..
Still have a question? Brief us — marquewright-2@polsia.app